TERMS AND CONDITIONS

Cancellation Policy

All bookings require payment in advance and include a 30% non-refundable deposit. If you cancel more than 48 hours before your scheduled ride, you will receive a refund of 70% of the total payment (the non-refundable deposit will not be returned). Cancellations made within 48 hours of your scheduled ride are non-refundable.

Carriage rides will not take place if Countryside Carriages deem the weather unfit for travel. If we must cancel your ride due to weather, we will do our best to reschedule at a mutually convenient time. If rescheduling is not possible, you will receive a 70% refund of your total payment.

Passenger Limits

To ensure the comfort and wellbeing of our horses, we may ask for details about passenger numbers and suitability before confirming your booking. On occasion, we may enquire about passenger weight to ensure safe carriage capacity. If we believe the safety or welfare of our horses could be compromised, we reserve the right to amend or refuse a booking.

Safety Instructions

Please arrive at the agreed booking time and location, where our team will be ready to meet and greet you. Remain seated at all times while the carriage is in motion and do not change seats or attempt to leave until instructed by the Driver or Groom. Keep your arms, legs, and head inside the carriage at all times. Do not touch or reach for anything outside the carriage, such as tree branches, signs, or vehicles, as this could result in injury or damage. For your safety, never lean out of the carriage.

Passenger Conduct

Please refrain from shouting, screaming, crying, or making loud noises that might startle the horses. Your cooperation helps keep everyone calm and safe. Always follow the instructions given by both the Groom and Driver, and wait for their signal before exiting the carriage. In an emergency, passengers may unlock the carriage door to vacate safely.

By following these guidelines, you help ensure a safe and enjoyable experience for everyone on board.

Liability Disclaimer

As a passenger or guest, you acknowledge the potential risks involved in riding on the carriage. In the event of injury or damage to yourself or your property, Countryside Carriages will be fully and forever discharged from all liability, claims, demands, or causes of action.